Refund policy

Our promise
We want you training in gear that fits. If something is not right, we will
work with you on an exchange or return under the policy below.

What is the window?
You have 30 days from the date your order is delivered to start a return
or exchange.

What can be returned or exchanged?
Items that are:

  • Unworn (except for trying on at home), unwashed, and undamaged
  • In their original condition, with tags attached where they came with tags

For hygiene and safety reasons, and where an item has clearly been trained
in, washed, or damaged after delivery, we may not be able to accept it back
unless it is faulty.

Size exchanges
Wrong size is the most common issue, so we make this simple:

  • Email us first — do not just mail an item back (see "How to start" below).
  • You cover the cost of shipping the original item back to us.
  • Once we receive it and check its condition, we will ship your new size to
    you. Standard delivery for the replacement is approximately 1-2 weeks.
  • If your new size is out of stock, we will refund that item instead.

Returns for a refund

  • Email us first (see below).
  • You cover return shipping for change-of-mind returns.
  • Once we receive and inspect the item, refunds are issued to your original
    payment method. Please allow up to 10 business days after we receive the
    item for the refund to be processed, plus your bank's own processing time.
  • Original shipping charges are non-refundable, except where the return is
    because of our error or a faulty item.

Faulty, damaged, or wrong items — that's on us
If we sent the wrong item, or your item arrives damaged or faulty:

  • Email us at BeBrutal2026@gmail.com within 7 days of delivery with your
    order number and a clear photo.
  • We will offer a replacement or a full refund for that item, and you will
    not pay return shipping for our mistake. In many faulty cases we will not
    need the item back at all — we will confirm when we reply.

Sale items
Items bought on sale or with a discount code can be exchanged for size
under the same rules above. Change-of-mind refunds for sale items are
accepted within the same 30-day window and condition rules, unless a
specific promotion states otherwise.

How to start a return or exchange

  1. Email BeBrutal2026@gmail.com with:
  • Your order number;
  • The item(s) and size(s) involved;
  • Whether you want an exchange (and the new size) or a refund;
  • For faulty/damaged/wrong items, a photo.
  1. We will reply with the return address and next steps. Please do not send
    items to an address before we confirm — returns sent without prior
    contact may be delayed or cannot be matched to your order.
  2. Pack the item securely, include your order number inside the package,
    and keep your return shipping receipt / tracking until your exchange or
    refund is complete.

Cancellations and changes
If you need to change or cancel an order, email us as soon as possible.
If the order has not yet shipped or entered production/preparation, we will
do our best to help. Once an order is in progress or shipped, we cannot
cancel it, but the return/exchange rules above will apply on delivery.